Customer Support

1. Contacting Customer Support

Email Support: For general inquiries, event details, and support requests, please email us at matches@speeddatingsocial.com. We strive to respond to all emails within 24-48 hours.

Phone Support: If you need immediate assistance, you can call our customer support team at 0430 199 845. Our phone support hours are Monday to Friday, 9:00 AM to 6:00 PM AEST.

Social Media: You can also reach out to us through our social media channels. Follow us and send us a message on Instagram @speeddatingsocials and Facebook @speeddatingsocials. We monitor our social media accounts regularly and will respond to your queries as quickly as possible.

2. Frequently Asked Questions (FAQs)

We have compiled a list of frequently asked questions to help you find quick answers to common inquiries. Visit our FAQs page for detailed information on topics such as event registration, payment methods, and more.

3. Event Information

Event Registration: Registering for an event is simple. Visit our Events page to find upcoming events and book your spot. If you encounter any issues during registration, please contact us for assistance.

Payment and Refunds: Our Refund Policy outlines the conditions under which refunds are issued. Refunds are available for cancellations made at least 30 days before the event date. For cancellations made less than 30 days before the event, refunds are not provided. If you need to discuss a refund or have questions about our policy, please contact us.

Event Preparation: To ensure you have the best experience, we recommend arriving on time and being open-minded and respectful towards other participants. If you have any special requirements or need additional information about an event, feel free to reach out to us.

4. Technical Support

If you experience technical difficulties with our website, such as registration issues or payment processing errors, our technical support team is here to help. Please email us with a detailed description of the issue, including any error messages you received. Our team will work to resolve the problem as quickly as possible.

5. Feedback and Suggestions

Your feedback is valuable to us. If you have any suggestions on how we can improve our services or if you want to share your experience, please let us know. You can send your feedback via email or through our social media channels. We appreciate your input and are always looking for ways to enhance our events and services.

6. Tips for a Smooth Experience

• Check Event Details: Ensure you have all the necessary information about the event, including the date, time, and location.
• Arrive Early: Arriving early allows you to settle in and be ready for the event start.
• Stay Informed: Follow us on social media to stay updated on upcoming events and announcements.
• Be Respectful: Treat other participants with respect and courtesy to create a positive environment for everyone.
• Prepare Questions: If you have specific questions or concerns, prepare them in advance to ensure you get the information you need.

7. Emergency Contacts

In case of any emergencies during an event, please contact the event host or venue staff immediately. If you need further assistance, you can also reach out to our support team via phone.

8. Additional Resources

• Privacy Policy: Learn how we protect your personal information by reviewing our Privacy Policy.
• Terms of Service: Understand the terms and conditions of using our services by reading our Terms of Service.
• Cookie Policy: Get information about our use of cookies on our Cookie Policy page.

Conclusion

We are committed to providing excellent customer support and ensuring that your experience with Speed Dating Social is enjoyable and hassle-free. Whether you have questions, need assistance, or want to provide feedback, our support team is here to help. Thank you for choosing Speed Dating Social, and we look forward to helping you create meaningful connections.

For any further assistance, please contact us via email at matches@speeddatingsocial.com or call us at 0430 199 845.

By following these guidelines and utilizing the available resources, you can ensure a positive experience with Speed Dating Social. We appreciate your participation and are here to support you every step of the way.